Refund policy

Honeywood Glow Return & Refund Policy

Because our Mystery Scoops contain randomly selected prizes, all Mystery Scoop sales are final. We do not accept returns, exchanges, or refunds based on the specific prizes, colors, styles, or designs received.

Damaged or Incorrect Items
If an item arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery. Please include your order number and photos of the item and packaging so we can review the issue. If approved, we will provide an appropriate replacement or refund.

Cancellations
Orders may be canceled only if they have not yet been processed or packed. Once an order has been prepared, it cannot be canceled.

Mystery Scoop Disclaimer
Mystery Scoop contents are randomly selected. Specific prizes, colors, styles, or designs are not guaranteed. Receiving a particular bead or prize in a recorded scoop does not guarantee an exact color or design unless specifically stated.

For questions about an order, please contact Honeywood Glow at hello@honeywoodglow.com.